Logistics Administration, Service Operations Management, Order Quoting & Processing Services

We can provide you talented and experienced Remote staff who can handle services like Quoting, Order Entry, Order Fulfillment, Service Operations, Logistics Administration, and Returns Management

Quoting		Order Processing

Receive request for quotes Customer verification- new or old Validate contract details Retrieve product / service information Configure the products Retrieve pricing Apply discounts Validate and apply freight terms Obtain approvals for non-standard deals Validate service level and service availability Generate a quote		Receive order Validate the quote if applicable Customer verification- new or old Validate contract details Validate PO with customer agreement Check for export controls and denied party status Validate orders Configuration Pricing Credit Check / Payment Fulfillment lead time Terms and conditions Approvals Currency Validate commission details

Fulfillment		Customer Care

Receive triggers from order processing Schedule order Assign committed dates based of lead time Interact with order processing to capture, expedite, change or cancellation of request Re-schedule order if necessary Supply order Interface with manufacturing Re-assign process Shipping Returns management		Resolving customer queries Research and resolution of customer issues (payment terms, wrong invoice etc) Service Contract renewals Service contract term change Updating change in entitlements